Sprint Sucks

Can somebody tell me why one would pay for insurance on a phone as part of their regular monthly mobile plan if putting a claim in involved mailing the phone to a service center and waiting weeks, rather than just having the store where you bought it handle the problem? My Treo won't even complete voice calls anymore. As soon as the signal strength drops below four bars, it drops the call. I can't even use it to text half the time. It "Can't Communicate with Network."

So I took it to the Sprint Store. No dice. They want me to mail my phone to a service center and wait, with no loaner phone. I say screw 'em. They've lost a customer. Forever. The insurance deal was a scam and they knew it.