Like A Clingy Ex

Nick Denton cancels his Vonage account and calls the process "reasonable," even after nearly an hour on hold. What happened to our expectations for service? Remind me to make sure I have my PSP in hand before I dial up customer service.

I love how companies make it such a chore to cancel accounts that bill recurring fees every month. Then bloggers write about being treated this way by "customer service" and customer acquisition ends up paying the price because people don't want to sign up with a company that acts like a clingy ex who won't let you break up.