eCommerce Hell won't tell me where my two Plantronics headsets are...

Status: No delivery information is available for this tracking number.

...and iTunes won't let me buy the new Gin Blossoms record.

Purchase of this item is not currently available. The item is being modified. Please try again later.

I need the headsets because I've been on the phone so much lately that I've actually physically injured my ear. It hurts from hours upon hours of sitting on conference calls with the handset clamped to the side of my head.

I need the Gin Blossoms record because it's been at least 12 years since I bought their last one.